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LIDERANÇA

Gerenciamento de conflito

Communication basics

Introduction of Trainer, Agenda, Topic

Communication Basics

Non-Verbal Communication

Perceptual Filters

How to give constructive feedback

The most important rule: describe – do not judge

The BIFA-technique

How to give positive feedback

4 rules for creativity processes

How to give negative feedback

How to receive constructive feedback

Circular questions

Active listening skills

Case study and role play

General recommendations of how to give & receive feedback

Finish

Q&A

Action plan

Post-training tasks

Feedback


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