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Communication basics

Introduction of Trainer, Agenda, Topic

Communication Basics

Non-Verbal Communication

Perceptual Filters

How to give constructive feedback

The most important rule: describe – do not judge

The BIFA-technique

How to give positive feedback

How to give negative feedback

How to receive constructive feedback

Circular questions

Active listening skills

Case study and role play

General recommendations of how to give & receive feedback

Finish

Q&A

Action plan

Post-training tasks

Feedback

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