ASSERTIVE COMMUNICATION 1
Fundamentals of assertiveness: What does it entail?
Prerequisites for assertiveness: Values and Goals
How does assertiveness show itself: Behavior, (Body) language, costs/benefits
Communication: Relationship verbal/nonverbal
Fundamentals of communication / perception and interpretation
Verbal and nonverbal communication
Assertive Communication Skills
Expressing positive and negative feelings
Making requests, demands; expressing wishes
Handling criticism / feedback
ASSERTIVE COMMUNICATION 2
What do you really want?
Introduction of trainer and agenda
Participant introductions, including experiences with assertiveness
Preparation, argumentation, possible counter-arguments, intention of the meeting
What rights do I have/ grant myself in relation to my role?
Asserting yourself in various situations
“Unfair games“ and how you can respond assertively
Your “vision” (optional)
Various role plays (Options: Meeting, international phone conference, one-on-one meeting)