CORPORATE
COMUNICAÇÃO

Comunicação assertiva

ASSERTIVE COMMUNICATION 1

Assertiveness

Fundamentals of assertiveness: What does it entail?

Prerequisites for assertiveness: Values and Goals

How does assertiveness show itself: Behavior, (Body) language, costs/benefits


Communication: Relationship verbal/nonverbal

Fundamentals of communication / perception and interpretation

Verbal and nonverbal communication

Defense mechanisms


Assertive Communication Skills

Saying “no”

Expressing positive and negative feelings

Making requests, demands; expressing wishes

Encouraging dialogue

Handling criticism / feedback



ASSERTIVE COMMUNICATION 2

What do you really want?

Introduction of trainer and agenda

Participant introductions, including experiences with assertiveness

Preparation, argumentation, possible counter-arguments, intention of the meeting

What rights do I have/ grant myself in relation to my role?


Asserting yourself in various situations

Short exercise

“Unfair games“ and how you can respond assertively

Your “vision” (optional)


Assertiveness@work

Various role plays (Options: Meeting, international phone conference, one-on-one meeting)

Close

Action Plan

Feedback

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